Thank you for shopping with us. We are committed to ensuring that your items are delivered to you safely and efficiently. Here is our shipping policy:
Order Processing
- Processing Time: After you place an order, it usually takes us 3 – 5 business days to process and ship it out. Please note that this time frame may be extended during holidays or special events.
Shipping Locations
- Shipping Address: Our shipping address is in Mainland China. We can arrange global shipping for our customers.
Estimated Delivery Times
- North America: It usually takes 8 – 12 days for packages to arrive in North America.
- Asia: Delivery to Asia typically takes 3 – 5 days.
- Europe: Packages shipped to Europe usually arrive within 10 – 14 days.
- Oceania: It takes about 6 – 8 days for items to be delivered to Oceania.
Tracking Your Order
- Tracking Number: Once your order is shipped, we will provide you with a trackable tracking number. You can use this number to track the status and location of your package on the shipping carrier’s website.
Other Policies
- Shipping Costs: Shipping costs will be calculated based on the weight and destination of your order. You will be informed of the exact shipping cost before you complete your purchase.
- Customs and Import Taxes: Please note that customers are responsible for any customs and import taxes that may apply in their country. We are not responsible for any delays or additional costs that may result from customs clearance.
- Package Loss or Damage: If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.
- Changes or Cancellations: If you need to make any changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we cannot make any changes or cancellations.
We hope this shipping policy provides you with all the information you need about our shipping process. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are always here to help.